At WillsBlogger, we aim to provide high-quality digital tools, AI-powered plant identification services, and well-structured informational content. Since our products are delivered digitally and instantly, our refund policy follows standard industry practices for online digital services.
This policy applies to:
- MedPlant Pro (AI Medicinal Plant Identification)
- AI Tools Access Bundle
- Custom Medicinal Plant Reports
- Any other digital tools or services we offer
This policy does not apply to third-party products we review or recommend on our blog.
1. Digital Subscriptions (MedPlant Pro & AI Tools Access)
Because access to these services is delivered instantly after purchase, refunds are generally not provided once a subscription is activated.
However, we may consider a refund if:
- The payment was made by mistake
- The service was not accessible due to a technical error on our side
- You were charged twice for the same subscription
In such cases, please contact us within 24 hours of the transaction.
2. One-Time Digital Services (Custom Medicinal Plant Report)
This service involves manual review and personalized analysis.
Once we begin preparing the report, the service becomes non-refundable.
Cancellations may be allowed only if:
- You contact us within 1 hour of placing the order
- Work has not yet begun on your report
If the report has already been delivered, no refund is possible.
3. Duplicate or Accidental Payments
If your bank or payment gateway (Razorpay/PayPal) accidentally processes the payment twice, we will issue a 100% refund for the duplicate charge after verification.
4. Failed Transactions
If your payment was deducted but you did not receive access:
- The amount may be automatically refunded by your bank within 5–7 days
- You may contact us with proof of transaction, and we will assist you
We do not process refunds for failed transactions unless the payment gateway confirms settlement.
5. Subscription Cancellations
You may cancel your subscription at any time.
After cancellation:
- You will continue to have access until the end of your billing period
- No refunds are issued for the remaining period
- Auto-renewal will be turned off immediately
6. Services Not Eligible for Refund
Refunds will not be issued for:
- Changing your mind after purchase
- Incorrect image uploads for plant identification
- Misunderstanding of service features (all features are clearly described on the website)
- Dissatisfaction with AI-generated results (AI tools provide probabilistic outputs, not guarantees)
- Delays caused by user error, poor internet connection, or incomplete submissions
7. Refund Processing Time
If a refund is approved:
- Razorpay refunds will be processed within 5–7 business days
- PayPal refunds within 3–5 business days
- Bank timelines may vary depending on the institution
We will notify you by email once the refund has been initiated.
8. Contact for Refund or Billing Issues
If you believe you are eligible for a refund or need help with a transaction, please contact us:
Email: [email protected]
Response Time: Within 24–48 hours
Please include:
- Your full name
- Payment ID
- Screenshot of the transaction
- Date and time of payment
- Description of the issue
We review every case carefully and respond promptly.